Baker and Customer

We are a creative brand consultancy based in South Wales. We work with hospitality and retail to develop ideas that shape your future and enhance your customer experience. 

Get to know us

We help define your consumer experience and develop your brand through a creative process that sets the foundation for success and growth. Our mission is simple, to support you with the creative tools you need to develop your business and redefine not only the connection between you and your consumers, but the connection between your business and your visual identity and brand.

Our services


Customer Experience & Journey Exploration

Communication Strategies
Secret Shopper & Front of House Auditing

Product Experience Development


Brand Analysis & Development

Graphic Design

Marketing & Advertising


Digital Exploration

Print Solutions